We do our best to carefully check the quality of all our products. However in case you find any defects please contact us immediately.

1. Drop us an e-mail to contact@cabletie.eu with the following details:

a)     Your name and surname,

b)     Your telephone number,

c)     The details of the product,

d)     The order number

e)     The reason of your complaint.

f)      Your demand (for example: return of the purchase price, exchange into another product etc.)

2. We shall contact you immediately and give you further instructions.

For details and legal regulations concerning the complaints please check our “General Terms, & Conditions, point 6”.

Please also note that you have the right to seek for online dispute resolution via official European Union's Online Dispute Resolution site:

http://ac.europa.eu/consumers/odr